Reviews

★★★★★ An Outstanding, Compassionate and Truly Exceptional Service

I cannot recommend Banfield and Pomphrey Funeral Directors in Hastings highly enough. During one of the most difficult times for our family, Keara and her wonderful team provided a truly exceptional service, filled with kindness, compassion, professionalism and genuine care.

From the very beginning, nothing was ever too much trouble. Every question, request and concern was met with understanding, patience and reassurance. Keara went above and beyond to ensure that every detail of my aunt’s funeral was handled with dignity, thoughtfulness and the utmost respect.

What really stood out was how personal and genuine their approach was. We never felt like just another family arranging a funeral. We felt listened to, supported and cared for throughout the entire process. At such an emotional time, having people you can completely trust makes an enormous difference, and Keara and her team gave us exactly that.

On the day itself, everything was handled beautifully. Their professionalism, attention to detail and calm, reassuring presence allowed us to focus on remembering and celebrating my aunt’s life, knowing that everything else was in the safest of hands.

I genuinely cannot thank Keara and the entire team enough for everything they did for us. They helped make an incredibly difficult day that little bit easier and ensured my aunt received the beautiful and dignified farewell she deserved.

An absolutely outstanding team who are a real credit to their profession. I would wholeheartedly recommend Banfield and Pomphrey to anyone needing compassionate, professional and genuinely thoughtful funeral care.

Thank you, Keara and team, from the bottom of our hearts. Your kindness will never be forgotten.

I just wanted to write and say a big thank you on behalf of myself and my family the for all your hard work.and for taking care of James.would like to thank yourself and everyone involved for such a great service and the celebration of James life.

I can't thank Banfield & Pomphrey enough for all they did for my Mum's funeral, Keara was so professional throughout, no pressure to rush anything and all the information given was brilliant, any questions were answered quickly and I really felt at ease through which is normally a very stressful time, I would highly recommend them.

All very good have used for years for our family’s all taken care of would not use any other

Banfield and Pomphrey Funeral Directors, led by Molly, were exceptional in their delivery of their service throughout the time we dealt with them from the time our mum passed away to the post funeral wrap up. They acted at all times in a kind and gentle yet dignified and professional manner. Thanks again for your support and easing the administration burden at this difficult time.

I would like to thank Molly and the team at Banford and Pomphrey funerals , they made the whole of my Mum’s funeral run smoothly , they were always available when we had questions or needed anything , even at the weekends! I highly recommend using them! Thanks again

It was a very personal experience.The staff took care to treat me with kindness and respect.The member of staff who stood out was Molly.She was exceptional and went the extra mile to make sure a difficult family funeral ran smoothly.
I would like to thank all the staff for their extraordinary efforts to make sure I felt comfortable and listened to.